1. The clerk will return the wrong goods to the customer and request a refund.
2. The customer finds that the goods are defective or damaged and requires replacement.
3. Suggestions or dissatisfaction with the services of this art glass store.
 In the face of these problems, you must be calm and friendly. When dealing with problems, do not blame the customer's mistakes, and then listen patiently to the problem.
1. Ask the customer about the cause of more problems, regardless of who is responsible, first of all to apologize to the customer.
2. Help customers according to company policies, systems and established steps.
3. If you really don't know what to do, you should find a manager or foreman immediately.
4. If it is not covered by the terms of reference, it should be reported to the manager or foreman in a timely manner.
5. All methods must be handled with the consent of the customer and corrected immediately.
Customer complaint resolution
1. Keep calm. If you find that you are wrong with your own person or art glass store, including quality or service, you must first apologize and make you suffocate .
2. Even if you find that the customer is unreasonable, you can only explain it with your attitude and anger, and you cannot blame the customer.
3. If it is not possible to solve the problem, please ask the supervisor to explain to the customer. Since the supervisor may solve the problem as soon as possible by the third party's position, he may first ask him to wait in a place that does not hinder the business.
The time for processing any complaints cannot be delayed. It must be resolved by the timetable. Otherwise, the small things will become bigger and affect other customers.
The importance of properly handling complaints:
1. The cost of finding a customer is more than four times more than the cost of retaining an old customer.
2. The customer will come back and share the experience with his or her friends and relatives.
3. A customer complaint does not mean that only one customer is dissatisfied, which will make more customers dissatisfied.
4. The company can improve product quality and service quality from customer complaints.
5. Acquire more customers and accumulate more income.
6. Proper handling can save more time.
7. Cultivate our long-standing and loyal customer base.
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